Privacy Policy

 POLICY SCOPE

Our privacy policy covers your usage of and interaction with this website. The Cosmetics Loft is the data controller responsible for this website. Please email customerservice@thecosmeticsloft.com if you have any questions regarding the use of your details. By using our website, you are consenting to our website privacy policy. 

WHAT DATA DO WE COLLECT?    

Our company collects data such as the following; 

Personal Identification information e.g. your full name, title, address, email address, phone number and date of birth, when you register as a customer with us. We collect this information which allows us to register yourself as a customer, store your details for future log in's, process any orders your place with us, send latest information and news to yourself via email and/or SMS (depending on what you wish). 

We may also collect, use and share data relating to you which is not “personal data”, such as demographic data or details of your typical use of our website. This data cannot be used to identify an individual but will help us to develop our marketing strategies and gain understanding on the ways our customers shop. 

   HOW DO WE COLLECT SUCH DATA?    

You will be providing the data we collect at The Cosmetics Loft when you enter your details at checkout, register as a customer, enter contact details in exchange for promotional codes e.g. We will also be collecting data when you use or view our website via your browser's cookies.

                                  SO HOW WILL WE BE USING THIS DATA?

The use of such data will allow us to do the following...

  • Creating and Maintaining your customer account
  • Processing and delivering your orders 
  • Dealing with your Customer Queries such as refunds and exchanges. 
  • Sending you details of products, events, offers and sales via email and/or SMS. 
  • Analysing your purchase history, browsing history and wish list. 

DO WE SHARE YOUR DATA?

We do not, and will not, sell, trade or transfer your data to outside parties. However this does not include the trusted third party companies who operate to help our website, and business, this includes but is not limited to; 

  1. Our Payment Providers 
  2. Our Marketing Agencies and Website Hosts 
  3. Our Couriers and Similar Delivery Companies
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

MARKETING

We want to ensure that you are kept up to date with all of our offers, events and product releases available on our website. Once you have completed a purchase or provided us with contact information for promotional reasons, we will send you messages via email and/or SMS unless you inform us that you do not wish to continue to receive these messages any longer. To do this, please contact us at customerservice@thecosmeticsloft.com. Please note that when you opt-out of marketing communications you may miss early access to sales, offers, events and other promotions.

UNDER 15'S 

We kindly ask that children under the age of 15 do not use our website to make purchases, we may ask you to verify your age when you register for an account with us. 

HOW LONG WILL WE BE KEEPING YOUR DATA FOR? 

We will only contain to collect your data for as long as we deem necessary to perform the purposes we collected it for. For example, we will continue to retain your name, email address, address, phone number, date of birth, gender, details of previous purchases, searches and items saved in your wish list, which we collect when you hold an account with us for such time as you continue to hold an account with us. We will retain your name, email address, delivery address and billing address which you provide to us when you make a purchase on our website or app and all our correspondence with you for seven years following your last purchase or contact.

YOUR DATA PROTECTION RIGHTS

You have the right to request copies of your personal data that we hold. 

You have the right to request that we correct any information you believe to be inaccurate. 

You have the right to request that we erase your personal data, under certain conditions.

You have the right to object to processing for direct marketing.

Please email us at customerservice@thecosmeticsloft.com if you would like a copy, or to correct or erase your personal information.

CHANGES TO OUR POLICY.

Our policy will be under constant review so we may make regular changes to our privacy policy to keep in line with current regulations. We ask that you make it your effort to continue to check back and review the policy regularly. If we make any significant changes to the policy we will contact you to let you know. Our privacy policy was last updated on the 29/06/20.